Reference

Terms Governing Your winbox88 Account

These terms set out the rules for every winbox88 account — from how you open one and fund it via JazzCash, Easypaisa or Raast, to how we handle disputes, account suspensions and changes in access.

Account RegistrationPayment ConductAccess EligibilityDispute ProcessAccount Closure
winbox88 Terms Governing Your winbox88 Account
HOW WE OPERATE

How We Apply These Terms

We apply these terms uniformly across every account — the same rules hold whether you access via mobile or desktop, and whether your wallet is JazzCash, Easypaisa or Raast. Your rights under these terms include querying the data we hold, requesting profile changes and contesting any transaction. Account security, cookie handling and data retention each have clear procedures, and these four points cover how we carry out those obligations.

Account Security

Login sessions are protected by OTP verification. If unusual activity appears on your account, we suspend access and contact you directly to confirm your identity before restoring it.

Data Retention

We hold your account data for as long as the account is active and for any period required by applicable law afterward. You can request a copy of what we hold at any time.

Cookie Use

Cookies on our platform keep your session active between page loads, so you stay logged in when switching between the lobby and your account settings on mobile.

Requesting Changes

To update your phone number, registered name or linked payment wallet — JazzCash, Easypaisa or Raast — contact support and submit the relevant identity documents for verification.

CONTACT OUR TEAM

Contact Us About These Terms

If anything in these terms is unclear, or you want to raise a question about your account rights, our support channels handle terms-related queries and payment disputes. For any JazzCash, Easypaisa or Raast transaction you want to contest, contact us with your account number and the relevant transaction reference ready. We prioritise payment dispute queries and will confirm receipt of your request before beginning the review.

Live Chat Reach our support team directly through the chat window on the platform. Have your account number and payment reference on hand for faster resolution.
Email Support Send formal terms queries or account disputes to our support email. We respond to every message in the order received and confirm receipt automatically.
Account Help For wallet verification issues — including mismatches between your Easypaisa or JazzCash account and your winbox88 profile — raise a ticket through the account help section.

Your Terms and Conditions Questions

These are the questions we hear most often about what these terms mean for your account. They cover eligibility, account rules, how we handle updates to these terms and what to do when a payment or account issue comes up. If your specific situation is not covered here, contact our support team with your account number and a short description — we will direct you to the relevant part of these terms or escalate to a review.

These terms apply where local law permits access to winbox88. Eligibility is region-specific — if access is restricted under local regulations, these terms do not override that restriction.

No. Each person may hold one account only. Duplicate accounts linked to the same identity documents or payment wallet will be suspended while we carry out a review.

You may choose to close your account rather than accept updated terms. We notify you of material changes at your next login. Continuing to use the platform after that notice confirms acceptance.

Submit a closure request through the account help section or via support chat. We confirm the request and return any remaining balance to your registered JazzCash, Easypaisa or Raast wallet.

Contact support with your transaction reference number and the date of the payment. We will review the record and respond with our findings in line with our dispute procedure.

No. Your account is for your use only. Sharing access or allowing another person to deposit or withdraw on your behalf is a breach of these terms and may lead to suspension.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.